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Knowledge base keyword search report

It would be great to drive more self service to have a report showing the keywords search by the user in the knowledge base.

This will allow news tags to be added to existing relevant articles or for new articles to be added to 'fill the knowledge gap' and reduce operational costs / improve customer experience.

It would look a bit like this.

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Upvoters
Status

In Review

Board

🧩 Feature Request

Date

24 days ago

Author

Paul Hopkins

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