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Ability to add Knowledge Base articles to ticket replies

Feature Request

We can add this in chats, but not tickets. A lot of our incoming tickets are repetitive and we would love to be able to easily attach the relevant Knowledge Base article easily in the response, rather than have to write it out each time.

Posted by Daisy Meakin ·
Status: Postponed1 comment

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Comments1

  • Michal Brozyna

    Team•

    Oct 18, 2022

    Hi Daisy,

    Thank you for your feedback.
    The ticket section is something we definitely want to come back to in the future and the possibility of adding KB articles in the response is absolutely right.

    We are not currently adding this feature to the ticket module, but will come back to it when planning major products in 2023.

    Best,
    Michał