We can add this in chats, but not tickets. A lot of our incoming tickets are repetitive and we would love to be able to easily attach the relevant Knowledge Base article easily in the response, rather than have to write it out each time.
We can add this in chats, but not tickets. A lot of our incoming tickets are repetitive and we would love to be able to easily attach the relevant Knowledge Base article easily in the response, rather than have to write it out each time.
Please authenticate to join the conversation.
Postponed
🧩 Feature Request
Almost 4 years ago

Daisy Meakin
Get notified by email when there are changes.
Postponed
🧩 Feature Request
Almost 4 years ago

Daisy Meakin
Get notified by email when there are changes.