error reporting email metrics within campaigns

Problemcampaign metrics reported within campaigns, namely open and click rates can be inflated due to the well known issue of bots, apple privacy, email security software etc the issueAs emails are often opened and clicked - not by the member but by applications and tools the metrics reported can be considerably higher than they should be.Possible solutionwe are aware of the difficulty and complexity of working with email sending but we have seen that other platforms have created features to try and distinguish clicks and open rates which are outside of a normal pattern for email delivery, example being - https://community.hubspot.com/t5/Email-Marketing-Tool/Are-Bots-Affecting-Your-Email/m-p/310626/page/3this thread details the issue we have and some steps that hubspot have made to help reduce these inflated numbers from being added to the final metricsthe solution mentions "The new tools take a behavioral-based approach. We look for patterns in the open or click events that indicate a likelihood of being generated from a bot.  " and this is something that could be put in place, probably at the SMTP level, rather than the user.com app level heres some info that another SMTP delivery platform is taking to address this https://www.mailgun.com/blog/product/bot-detection/,other exampleshttps://experienceleague.adobe.com/docs/marketo/using/product-docs/administration/email-setup/filtering-email-bot-activity.html?lang=enhttps://experienceleague.adobe.com/docs/marketo/using/product-docs/administration/email-setup/filtering-email-bot-activity.html?lang=enhttps://sponge.io/6-ways-sponge-recommends-handling-bot-clicks-marketo/#:~:text=Remove%20Bot%20Click%20Link%20Scoring,improve%20your%20email%20metric%20reporting.From researching their does seem to be a number of possible solutions to identify bot like activity with email campaigns sentthis could be a setting that can be turned on/off within the app - if turned on the campaign could show both values of clicks and opensOpened; 98 (with bot guard 56)We believe this could be a good feature request - many other providers have addressed this issue, looking at the forum on hubspot it was a big issue for clients, and these stats are such an important metric to determine the success of the campaign and the strategy of email marketing in general

Nick Wale about 2 hours ago

🧩 Feature Request

SMS Twilio Integration

Twilio IntegrationIntegration that allows you to send SMS campaigns using an account in the Twilio service:- adding your API Credentials (Settings > Setup & integrations > Twilio)

Jakub Złoczewski 2 days ago

1

🧩 Feature Request

Ability to change the name and category of an email campaign

Our company urgently requires this feature as we have numerous email campaigns that need to be renamed and re-categorized. Presently, we are unable to modify either the name or the category. Due to this limitation, our email campaigns section appears disorganized, making it extremely difficult to work with.

Vlad Turak 13 days ago

🧩 Feature Request

Color of pipeline steps

It would be nice to have the ability to add different colors to the pipeline stages. For my main pipeline, my first stage would be grey, the second would be yellow, third red, fourth to seventh blue, and eight would be green. If a deal is in a stage or has already passed it, the color is full; otherwise it's muted by 50%.

Vatroslav Mileusnić about 2 months ago

🧩 Feature Request

Add snippet tags handling in landing pages

Currently we're not able to add any snippet tags within User.com landing pages - let's change that

Maciej Rządkowski 2 months ago

🧩 Feature Request

Need to have "in x minutes/hours" filter for on date and time

Need to have "in x minutes/hours" filter for on date and time This is a lacking condition for your On date and time.This will ensure sending campaigns/emails when its X minutes before a Date/time Value.You only have X mins have passed and less than X mins.But no option for "In X mins" meaning it will trigger if date /time event is x minutes from now.

dinodinz 3 months ago

🧩 Feature Request

User.com Security Guard

Additional protection against the possibility of using the application by users impersonating an agent.If a user with an unknown IP wants to log into the application, he must confirm his identity using the code received at the agent's email address.

Grzegorz Kacperski 3 months ago

Jun 29

🧩 Feature Request

New operators for attributes in product snippet tag

DescriptionCurrently, in the attributes parameter in the product snippet tag, we can only use the = operator, which works asequal signORin (in case of checking whether a given value is in the data list as a product attribute of the multiple fixed choice type)There is a need to add further operators to the above parameter:><>=<=!= (analogously to =, the != operator would also check if the value is not in the list given as multi fixed choice or the value of one of the keys in the json type attribute)What's more, the = and != operators would work not only for fixed_choice type attributes, but also for json type (in the same way as for fixed_choice type).For example, for a json attribute named json_attr and the value {"list": ["A", "B", "C"]} checking if the value is in the list list:{% products count=5 attributes='json_attr.list=B' order_by='updated_at' order=-1 as product_list %}

Grzegorz Kacperski 3 months ago

Jun 29

🧩 Feature Request

Snippet tag for filtering by multiple segments in Product/Product Event Snippet Tag

DescriptionCurrently, it is not possible to add more than one snippet for the segment parameter in the Product/Product Event Snippet Tag.Customers ProblemProduct categories have multiple subcategories. A one-time creation of segments that meet the condition of belonging to a given subcategory, combined with the ability to filter products in the snippet by many segments, would allow returning the right products.To-doAdding a snippet that allows you to create a text string based on the given values (text strings or references to the user's attribute values or objects assigned to it)Example{% join_attrs 'attr1' receiver.company.country 'attr3' as multiple_attrs %}will return e.g. attr1_value|USA|attr2_valuein turn, the same attributes in the same snippet, but with the sep parameter equal to e.g. ";" :{% join_attrs 'attr1' receiver.company.country 'attr3' sep=';' as multiple_attrs %}will return attr1_value;Poland;attr2_valueAdd sep parameter, which is not required, thanks to which it would be possible to select a separator separating the above values(default value | )for the join_attrs tag snippet abovefor a product snippet tagfor product event snippet tagExtending the segment parameter with the possibility of accepting many values given as a text string separated by a default separator.Multiple values for the segment parameter would be possible only when the sep parameter was specified in the snippet (otherwise the parameter value would be assumed as the name of one segment).The change would apply:product snippet tagproduct event snippet tag

Grzegorz Kacperski 3 months ago

Jun 29

🧩 Feature Request

iOS/Android CRM App

We know that many sales work on our CRM every day. As our application is not well adapted to mobile devices and sales often work outside the office, we want to simplify their work and make it more effective by developing a mobile CRM app.

Michal Brozyna 3 months ago

Jun 29

🧩 Feature Request

Chatroom queues

We have identified a need where our open chatroom does not meet all expectations. We analyze the chat queuing system based on established rules and the conversation assignment module based on the chat agent workload.

Michal Brozyna 3 months ago

Jun 29

🧩 Feature Request

Video conversations via Chat Widget

We are considering adding an experimental video chat feature to our chat widget. The video call section would be tailored to many types of businesses and would include features such as screen sharing and product recommendations.

Michal Brozyna 3 months ago

Jun 29

🧩 Feature Request

Adding the get_attribute snippet to generate the value of the dynamically specified attribute

DescriptionTo generate attribute values whose names are given dynamically, it is necessary to add the get_attribute snippet.Usage example{% get_attribute <model_name> '<snippet>' %}Returning different product attributes, depending on their name:{% products count=5 category='fuses' segment=receiver.company.country order_by='id' language_code= order=1 as product_list %}{% for product in product_list %}{% get_attribute product '{{global.var_to_render}}' %}{% end for %}

Grzegorz Kacperski 3 months ago

Jun 29

🧩 Feature Request

Checking the fixed choice multiple choice attribute in the `attributes` parameter in the product snippet tag

DescriptionThere is a need to add the ability to check whether the given value is in the Fixed Choice product attribute with allow_multiple_choices: true, for the attributes parameter, in the product snippet tag.ExampleFor a Fixed Choice product attribute (with allow_multiple_choices: true) named ca_fixed_multiple and options ["1", "2"], the following snippet will not work:{% products count=15 attributes='ca_fixed_multiple=2' order_by='id' order=1 as product_list %}{% for product in product_list %}(...){% end for %}although there are products that meet this condition.To-doCheck whether a Fixed Choice product attribute with allow_multiple_choices: true has a given value.Condition attributes='ca_fixed_multiple=2' is supposed to work similar to{% if '2' in ca_fixed_multiple %}

Grzegorz Kacperski 3 months ago

Jun 29

🧩 Feature Request

User.com product recommender improvements

We want our recommender to give even better results and to be able to configure its design at the level of the User.com application

Michal Brozyna 3 months ago

Jun 29

🧩 Feature Request

Snippet tag to aggregate the given value from the list of objects

DescriptionThere is a need to add a snippet tag that aggregates the given value from each object given in the list.Use-caseSending a promotional campaign only to customers whose deals exceed the value of USD 100.To-doAdd a snippet tag called aggregate, with parameters:list of json objectsthe name of the attribute to be aggregatedaggregation method name - sum ("sum" parameter) or average ("avg" parameter)Example{% aggregate deal_list function="sum" attribute="value" as values_sum %}where the deal list "deal_list" can be generated with a snippet of the deal tag, i.e.:{% deals for_last_days=1 count=5 filter_by='created_at' order_by='created_at' order=1 as deal_list %}

Grzegorz Kacperski 3 months ago

Jun 29

🧩 Feature Request

ClickSend Integration

Integration that allows you to send SMS campaigns using an account in the ClickSend service:- adding your API Credentials (Settings > Setup & integrations > ClickSend)- setting ClickSend as a service for sending a campaign (both simple and automated)

Grzegorz Kacperski 3 months ago

Jun 29

🧩 Feature Request

Multiple chat widget instances per one app

We realize that you run many domains on one application and you want the chat widget to be adapted to the style of a specific domain and the current solution is not perfect and adapted to your needs.

Michal Brozyna 3 months ago

Jun 29

🧩 Feature Request

Conversion funnels

We want to make analytics even simpler and show only specific things that interest you. Funnel steps will include events and pageviews with step change percentages and rejection percentages.

Michal Brozyna 3 months ago

Jun 29

🧩 Feature Request

Schedule an appointment via Chat Widget

We want to add the ability to make appointments via the chat widget. In other words, it would be a calendar module inside a widget.

Michal Brozyna 3 months ago

Mar 30

🧩 Feature Request