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user.com

3

Adding "... attribute changed" trigger for deals, products, activities, companies (...)

We have multiple entities, but only for user's attribute changes we can trigger the automation.Adding triggers for different enitities whould enable new automation possibilities.

🧩 Feature Request

In Review

1

Closed-won deals prediction

It would be helpful if user.com could offer predictions of how many deals should be closed and won in some period and their amount based on (among many others) contact base.

🧩 Feature Request

In Review

1

Tracking emails and attachments sent directly from connected mailboxes

It would be great if user.com allowed us to track openings of emails sent directly from connected inboxes. It would also be helpful to track how people interact with the files we attach - whether they open those documents, how deep they scroll and what they click). HubSpot offers such features thanks to a Gmail plugin.

🧩 Feature Request

In Review

1

Clone/Duplicate a campaign

Creating campaigns is a multi-step process that's easy to miss a step or make a mistake.It would be very useful to be able to duplicate a campaign so that you can create similar campaigns or repeated once-off campaigns with similar content.

🧩 Feature Request

Rejected

1

1

WP Form plugin (similar to CF7) or event capturing mechanism

Duplicate or upgrade a plugin for forms on WordPress. Since the CF7 has limited usability and requires minor (but still) coding skills, the WP Forms for my clients is the preferred option. It is easy to use, allows tagging etc. Data from the form is captured by the User, including tags. But events are not created for future analysis. Technically, events could be created by automation, but with twenty various forms, this is difficult and leads to mistakes.

🧩 Feature Request

Postponed

1

1

App for phone

An application for the analysis of phone calls made by a trader. Android /iOs

🧩 Feature Request

Rejected

1

1

Audit log tool

It would be great to see the user.com admins and agents activity across the platform like who and when has deleted a user from the database, who and when has changed automation settings, who and when has exported a user list. Would be great to log API calls changes as well f.e. if some user data were updated by API.

🧩 Feature Request

Postponed

1

1

Multiple emails per contact

We have a problem, that some users register in our platform with one particular email, but later they can write to us (by mail) with another email (different than the used for the registration). That is a problem for us, because you end up with a lot of "anonymous contacts" that count towards "contact limits" and moreover you , we should be able to merge a contact with another one so that any contact could have more than 1 email associated.

🧩 Feature Request

Rejected

1

1

Start a conversation with only the bot

Basically we need an option to start new conversations with a Bot, as Intercom has available since years ago. So it's basically like the typical call-center "Interactive voice response" but through the chat. This way you can close many cases even without human interaction, and you only has human interaction if the bot doesn't resolve the issue. The feature is depicted here: https://docs.google.com/presentation/d/1PQ_NYz8Uszv_cSCfAMjsZdXQslG12BMN8-CIIDwGbDM/edit#slide=id.p and I asked for this feature in 22/04/2021 for the first time to your team... and this is a response of one of your support people: "They are planning to add the system event from "start a new conversation" as well ;)". I think that one of the most important benefits of using a chat automation is to cut down the human support as much as we can (while the bot can resolve the basic issues by itself), but without this option we cannot do that.

🧩 Feature Request

Planned

1

1

Dodanie krzyżyka na powiadomieniu po submicie forma

Dodanie krzyżyka - symbolu zamykania na powiadomieniu po submicie forma

🧩 Feature Request

Rejected

1

6

HTML blocks - adding "check URL"

If I hit the HTML block on specific URL it's hitting on every open card even if there are different URLs.I would like to (the same as with popups) could set up the "Check URL" filters - the best would be with the possibility of adding the snippet tags :)

🧩 Feature Request

Planned

1

2

Add 'Current year' to campaing stats export

⚙️ Logic Change

Planned

1

1

Add "Default Replies" to Tickets tool

Need to have same response console used in the "Inbox" tool for "Tickets" - specifically the default replies functionality.

🧩 Feature Request

Postponed

2

1

Adding more features to the mobile App

We would really like your team to add more features to your mobile app where we can update our client conversations, change their pipeline status and plan activities for every customer. It will make the job of our Customer Acquisition team really busy where they can do a lot from their mobile phones itself.

🧩 Feature Request

Rejected

1

2

Product events with attribiutes in analytics widget

For product engagement statistics.

🧩 Feature Request

In Review

1

A possibilyty to add event attributes in reporting widget

It would be great to create event attribute based statistics. At the moment to see fe how many conversions I have on each CTA type i need to create an event for each cta type attribute separately after conversion event occurred.

🧩 Feature Request

Planned

1

2

Deal loss reason - Add option to set custom ID

Klient ma już swoje ID powodów stracenia deala, potrzebują dodać możliwość ustawiania customowego ID podczas tworzenia loss reasonhttps://apidocs.user.com/deals/create-deal-loss-reason.html

⚙️ Logic Change

Rejected

2

Add Segment filtering to product event snippet Tags

Currently we can use Segment in product recommendation snippets and product snippets only option lacking are product event snippets.

⚙️ Logic Change

In Review

1

1

Snippet tags for the URL (Show pop-up automation module)

We can provide only a static value for the URL conditions in SHow popup automation module.Providing possibility to print snippet tags there would make creating popup paths easier. Here is an example:150 product event triggers connected to 150 show popup modules.Each trigger is reffering to the specific product id and popup connected to the trigger reffers to the url of the product.If we could print the url from the product event we could make only 1 path instead of those 150.

🧩 Feature Request

Completed

2

Creating segments with API or creating segment from XML

Automated way to create segments - client want's to have a lot of segments but want them to be created automatically.Create Segment through API module would solve isssue.https://push-ad.com/blog/segmentacja-uzytkownikow-w-pushad/Klient może partycypować w kosztach - temat jest dla nich bardzo ważny.

🧩 Feature Request

In Review

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