Changelog

New features:

• Adding possibility to export all clicks from all the email campaigns from the specific period of time (Email Campaigns section > Settings > Export all clicks)

• Allowing to use Email campaign attributes snippets outside {% email_campaigns %} tag to make it possible to print all details of sent campaign (previously with just {% email_campaigns %}  we could print details of previously sent campaigns only)

Improvements:

• Showing selected elements when searching in Export form

• Showing message title inside the Simple Drag & Drop email editor

• Returning translated text in a browser card, based on the browser's language

• Adding icons for the documentation dropdown

• Showing more accurate placeholders in the Create/Update Ticket form

• Adding columns with Sending, Message, Campaign and User IDs for the Email delivery logs and Email clicks exports - which allow to match user<>campaign<>sending<>message

• Removing chars limit in the Update an attribute, Update company attribute, Update deal attribute and Update ticket attribute modules to make them easier to set up with snippet tags

Fixes:

• Changing the name of the Merge users form and removing additional _x from custom attributes names inside that form

• Returning proper information when using Search in custom attribute list

• Stopped returning content of the previously opened message in the email message Code editor

• Adding Thank you page editing step for specific Popup templates

• Making the Abandoned deal status operational in the Update deal attribute automation module again

• Stopped to returning week days in the automation's settings if the automation Timing has been changed from Only on given week day to any other Timing option

Fixes:

• Unification of the operating logic of the Test email and the regular Email campaign

• Showing list unsubscription in Unsubscribed users' list in an Email campaign

• Returning specific agent's email messages when the Agent selector in email Messages view is used

• Allowing to add a proper independent list inside the other list in Knowledge Base article

• Removing horizontal scroll in the Segments selector in the People section

• Allowing to apply the agent assignment from the user in the "Update company attribute" automation module

• Allowing to reset date range in Activity Standard view filtering without the need for resetting the rest of filtering settings

• Changing descriptions inside Webpush campaign editor

• Switching on Admin toggle in the Access level settings, automatically switch on the rest of the toggles

• Restoring the Thank you page editor for Popup templates

• Showing proper modal during saving an email message in the Code editor

• Stopped showing weekdays for the automation in the automations list after the automation's Timing from "Only on given week day"

• Showing proper units for the automation settings when "For the next x days" Timing is chosen

• Showing the Total and Unique email openings in the Email openings view

• Stopped to autocomplete Update company form inputs with data of previously opened company when opening the profile from another profile using Search

• Stopped requiring selecting the specific product when setting the "Product event trigger" automation module

• Updating Name and Subject in the Update message form (Email message editor)

Improvements:

• Updating aggregators to more modular and readable structure

• Updating send_message_as_user endpoint - conversation_id in response, source in payload and no limit for content (API)

• Adding the unread status for the mobile API conversations

• Adding info about IP Addresses for the agents logging in with microsoft or google accounts

• Returning the Segments based on selected Category in Daily segment size Dashboard's widget

• Adding the button allowing to go back to previous page in Segments view

• Adding redirect to the Email campaign in "Send an email campaign" automation module

New features:

• Added possibility to run aggregation without automation module "Aggregator" (it's accessible from an Aggregator's settings)

• Added possibility for export an automation's logs

• Added Azure Active Directory to the login system

Fixes:

• Allowing to enter the Ticket without a name from User or Company profiles

• Changing the name of a header in Data collectors section to proper one

• Center the elements of the "No data" layout inside Dashboards' widgets

• Allowing to create a company form a Deal's profile (the same as it works in the User or Ticket profiles)

• Redirecting to Advanced view of Deals section instead of Kanban view when selecting specifc deal segment from deal segments list

• Allowing to redirect to the company profile from the User profile

• Stopped returning the same language as the KB article has in the translate selector

• Stopped allowing to create the Dashboard without a name

• Validating the name in the Landing page editor

• Center the loader in the Search section

• Shortening the preview to the name of the Dashboards

• Returning proper IDs of the agents in the Team management section

• Stopped allowing to set the same category as its parent category

• Showing status of "Require two-step authentication for all agents" in the toggle in Team management section

Improvements:

• Automations' section loading speed up

• Adding the X button for remove all selections in the Deal loss reason selector

• Translating the text for the webbrowser tabs

New features:

• Added possibility to trigger Product event trigger automation's module with product's Category or Segment

Fixes:

• Removed "Enable the path only in specific days" option in the automation settings if it was turned off

• Stopped blocking showing all the new activity types after setting the order for activity types

• Stopped showing Unsaved changes warning in the Update product form, when no changes have been made

• Allowing to zoom in/out the media from the chat messages

• Resizing the Default reply form inside the Ticket profile when using a small resolution

• Adding the right redirection for deal segments (Advanced view instead of Kanban view)

• Showing Product category name in the Filters when the Product segment is selected

• Allowing to enter the Ticket profile from GUI when the ticket has no name

Improvements:

• Adding the status key for the /users/import/status/ response (Public API)

• Adding a loader for the pagination in the Default replies

• Stopped the automatic selection of the Sender when the Custom domain is chosen (Email campaign editor)

• Showing Agent data in a more accessible form in the main navbar

New features:

• Added possibility to set the order and visibility of attributes in the agent, company, product, deal and ticket profile

• Added possibility to filtering API hooks based on the source of the Chat message

• Added possibility to see filtered users inside On date & time and Filters automation modules

Fixes:

• Updating Access Level's settings' options

• Blocking the possibility of adding an empty string to the list of Allowed file types

• Stopped showing conversations with a new message when conversations are filtered by the message type which is not the same type as the message from the conversation with a new message

• Showing proper user details in the Inbox when changing filtering conversations by message type

• Long text in the timeline record or chat message/note input doesn't hide the right side panel in all types of profiles (User/Deal/Company/etc.) or the Inbox

• Reconnecting websocket when snoozing the PC

• Stopped showing support widget when it's hiding the send chat message button in the Inbox

• Stopped breaking the main navbar or dialogs for GIF, Default Replies and KB in the Inbox when setting very low resolution
  

Improvements:

• Optimizing loading of the Tags list view

• Standardizing the style of Snooze, Archive and Close buttons in the Inbox

• Showing the information about no internet connection in the Inbox when it's the case

• Making the message input expandable in the Inbox

• Added the warning message when closing the Create activity form

• Blocking the Send a message and Reply and close buttons when the message input is empty in the Inbox

New features:

• Handling the snippet tags in In-App messages

• Added Remove tags option to the Manage selector in the People section

• Added the date range selector for all the types of campaigns and Tools

• Added the new changelog to the main navbar

Fixes:

• Returning proper options for the User lists when it's used in the segment

• Showing floating point numbers and integer product attributes in product events when their value is 0

• Not filtering product events per product

• Ignoring the invited agent with the same name as another active agent when assigning the activities with the CSV importer

• Showing info about no notifications in the Notifications panel

• Changing the information about no event attributes in the list of event attributes

• Showing all the conversations in the Inbox when changing the category and removing the conversations multiple times

• Showing conversations' loader below the conversations list in the Inbox

Improvements:

• Showing User with a hardbounce attribute in the User profile

• Sorting options in the Manage in all sections except the People section

• Made the Filters dropdown stays open after selecting an agent in the Deals kanban view

• Shipment type selection is required when creating the email campaign

• Showing information about new conversations in the Inbox

• Adding the ability to add names to each REST API, FCM and Mobile SDK key

New features:

• Adding Remove tags option in the Manage in the People section

• Showing all the set Timing options for the automation in the automations' list

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Fixes:

• Resolved problem of race condition when using the Change global variable automation's module

• Correct response when saving existing automation

• Conversations are loading even if there's internet connections problem

• Information about OAuth based on the used OAuth method (Google/Microsoft)

• Double scroll removed from selectors in the Filters

• Selecting option with long text from fixed choice attribute will not change the form's width

• Showing updates made from right side panel in the Inbox

• Proper sorting in the Email campaign's Link clicks list

Improvements:

• Returning more specific information when field larger than characters limit (131072) is used in CSV importer

• Accelerating the time of accessing the Email Action automation's module settings

• Accelerating the time of accessing the Check global variable automation's module settings

• Accelerating the time of accessing the Dashboards

New features:

• Keeping the last used email address in the Preview email