Follow new updates and improvements to user.com.
January 29th, 2025
New
Improved
New features:
Added new public API endpoints:
POST /api/public/form/
Getting all email messages / specific email message
GET /email-messages/
GET /email-messages/:id/
Improvements:
Showing pipeline name next to deal stage name in the People section, Company section and Automations (useful when the same stage name is used in several pipelines)
Adding information about automation origin to timeline email event
January 22nd, 2025
New
Fixed
New features:
Adding Stage filtering in the Update deal attribute automation module which allowing to filter deals assigned to a user before updating most recently updated one
Fixes:
Sorting properly pop-ups by table attributes while filtering by date range. (Previously when pop-ups were filtered by date range sorting was not working)
Properly saving user custom attributes gathered by embedded forms. (Previously custom attributes with name starting as company_
were not saved)
New users logging in with 2FA no longer gets permanent 500 error when failing to log in at the first time.
Showing agent group IDs instead of agent IDs in the Team management view
January 15th, 2025
Improved
Fixed
Product Update
Improvements:
Adding link click ratio on sms campaign table view
Updating deal history after stage name change
Increasing SMS messages sending speed when using MessageFlow integration
Adding warning message during pop-up creation which requires attribute that is not created
Fixes:
Closing pop-up after redirection button was clicked
Using product filtering before returning products from the recommendation model
Properly displaying email click heat map with global UTMs containing space (previously links with global UTMs containing space were not tracked)
Updating tooltips in statistics dashboards in pop-up section (previously description in tooltips did not match dashboards headers)
Using correct output in the Email action condition automation module while an email is bounced
Changing category for landing pages is now possible
Removing default translation in Knowledge Base is now possible
Additional information:
The AI Chat service has been officially discontinued and will be removed from our platform. We appreciate your understanding and apologise for any inconvenience caused. Thank you for your continued support!
December 19th, 2024
Improved
Fixed
Improvements:
Adding global variables dashboard to the Analytics section
Adding categories to the global variables
Allowing to manage a default translation for each article in the Knowledge Base (setting translation as default is possible to all translations of an article which allow to delete even very first translation)
Adding Rich Media URL in Mobile Notificationโs messages update view
Adding preview for currently edited card in Mobile Wallets
Fixes:
Loyality Campaign is no longer set active when user lefts campaign creation workflow.
Optimizing pop-up filtering by date range to shorten loading time
User without application settings access level no longer gets 402 error in sms campaign creator
Stopped to show Delete option for a default translation of a Knowledge Base article
Stopped a Pop-up from being opened even after clicking on a submit button with redirect in another browser tab
Preventing upcoming activity notification to be sent later than 5 minutes before the activity
Corrected pop-up statistics dashboard labeling (for Pop-ups filled
and Average conversion rate
labels were switched)
Validating time, in On date & time
automation cube, based on user agent timezone, not as previously based on system timezone.
Showing click heat map scoring for emails with global UTMs
December 12th, 2024
New
Improved
Fixed
New feature:
Sms link shortener and click tracker
Shorten long links
Track sms link clicks
Added new public API endpoints
List all company segments
GET /companies-segments/
View company segment
GET /companies-segments/:id/companies/
Improvements
Adding new access level Segments Management
for each section with segments to control delete, create, modify
operations
Adding custom ID of users to automation logs export
Fixes:
Allowing to update Pop-ups of Redirect type with the simple editor
Stopped returning wrong URL for some of the email messages previews
Giving possibility to filter users by multiple conditions for the same eventโs attribute (and the True for multiple filters in the same event occurrence
option enabled)
Bringing back possibility to integrate a new Slack workspace
Stopped allowing to saving automation with timing Only on given week day
without selecting at least one day (it could cause troubles with category assignment to automation)
Updating locations on apple mobile wallets cards
December 4th, 2024
New
Improved
Fixed
New features:
Adding click heat map for email messages
Adding geofenced type of campaign for Mobile Wallets which can be activated when user enters some location (only for IOS)
Improvements:
Adding new answer type (phone number) for the Bot message
automation module
Optimizing the filtering by Tags (all the models)
Showing information about what may be involved in using a given functionality
Adding custom JS code to the Landing Page
Sending a message directly from the People section
Fixes:
Stopped demanding to fill Loss reason description
field in the Change deal stage
automation module (if user clicked this field but did not fill it, the automation module could not be saved)
November 28th, 2024
Improved
Fixed
Improvements:
Adding new options for the Access Levels - Mobile Wallets
Fixes:
Stopped returning the same value for the nps_rating
attribute from the Rate
pop-up
Optimizing time of returning productsโ data with Product and Product event snippet tag (using cached segments instead of segmentโs conditions)
Stopped returning incorrectly calculated delivered
messages statistics for SMS campaigns with percentage value above 100%
Stopped returning 204 error code for public API endpoint POST
ย /users/:id/remove_from_list/
when is properly executed (204 error code was always returned no matter what was the outcome of the request)
Bringing back already created description in the Update ticket
form (there was lack of description in the form)
November 20th, 2024
New
Improved
Fixed
New features:
Added new automation module
Deal created
allowing to trigger an automation while a new deal is created
(works only for deals with assigned Person)
Improvements:
Returning Pop-up statistics based on a selected date range
Allowing to print deal attributes values with the deal snippet tag even if the deal doesn't have value for one of the required attributes
Allowing to use date
method for datetime type deal's attributes in the deal snippet tag
Adding flexible value field size in Global Variables
Fixes:
Leaving the value of the order_products
attribute as the same as it was before a deal update
Returning 404 status when missing /
at the end of the specific public API endpoint
PUT /api/public/users/:id/
Allowing to trigger Bot message
automation module in the same automation path multiple times without any restrictions
Stopped redirecting to previous view without any notification in the email message Drag & drop editor while getting error during changes saving
Scrolling in Analytics|Dashboards view is no longer stopped when cursor is placed on widget
Bringing back possibility to remove a custom domain set for Knowledge Base
Stopped allowing to remove company employee without delete
Access level
Returning correct shown
and CTR
statistics in general view for Pop-up forms
Bringing back possibility to combine *
character with URL in Web Push prompt configurator to expend its scope
November 13th, 2024
New
Improved
Fixed
New features:
Right now it's possible to use Deals as Orders
New attribute order_products
is added for Deals which allows to save information about order in the format:
[{ "product_id" OR "product_custom_id": "value", "quantity": value, "value": value, "currency": "value" }]
It may be done with public API endpoints
POST /deals/
PATCH /deals/:id/
PUT /deals-by-id/:custom_id/
POST /deals/update_or_create/
The order_products
value can be returned then with public API or be shown in the Deal profile (if the attribute has a value)
and, what's the most important, information about order can be printed with the Deal snippet tag as well as the attributes' values of the products from the order, i.e.:
{% deals for_last_days=1 count=5 filter_by='created_at' order_by='created_at' order=1 as deal_list %}
{% for deal in deal_list %}
id: {{ deal.id }}
custom id: {{ deal.custom_id }}
name: {{ deal.name }}
value: {{ deal.value }}
value usd: {{ deal.value_usd }}
ca string: {{ deal.ca_string }}
custom int: {{ deal.custom_int }}
{% for order in deal.order_products %}
name: {{ order.product.name }}
description: {{ order.product.description }}
custom id: {{ order.product.custom_id }}
product url: {{ order.product.product_url }}
image url: {{ order.product.image_url }}
special price: {{ order.product.special_price }}
target group: {{ order.product.target_group }}
brand name: {{ order.product.brand_name }}
city: {{ order.product.city }}
country: {{ order.product.country }}
order_quantity: {{ order.quantity }}
order_currency: {{ order.currency }}
order_value: {{ order.value }}
{% endfor %}
{% endfor %}
Added new automation trigger Mobile card status changed
that triggers your automation when the status of a selected card changes
Improvements:
Added Mobile Wallets to personalization options
Added possibility to empty fixed choice field if once selected
Showing a toast message with information that the automation module needs to be set after copying a brick
Fixes:
Stopped showing error message while scheduling simple email campaign which did not allowed to finish campaign configuration
Stopped allowing for execution of deletion on the same media file multiple times which could lead to corrupted file quota calculation.
Bringing back possibility to update fixed choice attribute with a multiple choices by Zapier integration
Displaying SMS content on user timeline in designated field regardless of contend length
November 7th, 2024
New features:
Added new endpoints that allows to:
start Product Feed synchronization
POST/api/public/products/feed_synchronization/:id/
get all the model's attributes
GET /api/public/all-attributes/:model/
with options for the model:
user
product
company
deal
activity
ticket
Improvements:
Added XLSX as acceptable file extension in importers
Handling automatic email clicks - each of the Send an email campaign
automation moduleโs output canโt be triggered multiple times
Fixes:
Properly executing new integrations of user.com chat with facebook messenger
Stopped logging out on mobile application when IP address is changed
Properly uploading image files for chat widget configuration
Correctly displaying statistics data on widget in Landing Page detail view
Showing all data on email monitoring widget in Analytics section regardless chosen date range (for days in past
date range above 14 days data might have been missing)
Allowing to schedule email campaign in different time zone than agent web browser time zone
Assigning a new name when creating a copy of the Data Collector is now properly supported