Changelog

Follow new updates and improvements to user.com.

December 4th, 2024

New

Improved

Fixed

New features:

  • Adding click heat map for email messages

  • Adding geofenced type of campaign for Mobile Wallets which can be activated when user enters some location (only for IOS)

Improvements:

  • Adding new answer type (phone number) for the Bot message automation module

  • Optimizing the filtering by Tags (all the models)

  • Showing information about what may be involved in using a given functionality

    • Adding custom JS code to the Landing Page

    • Sending a message directly from the People section

Fixes:

  • Stopped demanding to fill Loss reason description field in the Change deal stage automation module (if user clicked this field but did not fill it, the automation module could not be saved)

November 28th, 2024

Improved

Fixed

Improvements:

  • Adding new options for the Access Levels - Mobile Wallets

Fixes:

  • Stopped returning the same value for the nps_rating attribute from the Rate pop-up

  • Optimizing time of returning products’ data with Product and Product event snippet tag (using cached segments instead of segment’s conditions)

  • Stopped returning incorrectly calculated delivered messages statistics for SMS campaigns with percentage value above 100%

  • Stopped returning 204 error code for public API endpoint POST /users/:id/remove_from_list/ when is properly executed (204 error code was always returned no matter what was the outcome of the request)

  • Bringing back already created description in the Update ticket form (there was lack of description in the form)

November 20th, 2024

New

Improved

Fixed

New features:

  • Added new automation module

    Deal created


    allowing to trigger an automation while a new deal is created
    (works only for deals with assigned Person)

Improvements:

  • Returning Pop-up statistics based on a selected date range

  • Allowing to print deal attributes values with the deal snippet tag even if the deal doesn't have value for one of the required attributes

  • Allowing to use date method for datetime type deal's attributes in the deal snippet tag

  • Adding flexible value field size in Global Variables

Fixes:

  • Leaving the value of the order_products attribute as the same as it was before a deal update

  • Returning 404 status when missing / at the end of the specific public API endpoint
    PUT /api/public/users/:id/

  • Allowing to trigger Bot message automation module in the same automation path multiple times without any restrictions

  • Stopped redirecting to previous view without any notification in the email message Drag & drop editor while getting error during changes saving

  • Scrolling in Analytics|Dashboards view is no longer stopped when cursor is placed on widget

  • Bringing back possibility to remove a custom domain set for Knowledge Base

  • Stopped allowing to remove company employee without delete Access level

  • Returning correct shown and CTR statistics in general view for Pop-up forms

  • Bringing back possibility to combine * character with URL in Web Push prompt configurator to expend its scope

November 13th, 2024

New

Improved

Fixed

New features:

  • Right now it's possible to use Deals as Orders

    • New attribute order_products is added for Deals which allows to save information about order in the format:

      [{ "product_id" OR "product_custom_id": "value", "quantity": value, "value": value, "currency": "value" }]

      It may be done with public API endpoints

      • POST /deals/

      • PATCH /deals/:id/

      • PUT /deals-by-id/:custom_id/

      • POST /deals/update_or_create/

    • The order_products value can be returned then with public API or be shown in the Deal profile (if the attribute has a value)

      and, what's the most important, information about order can be printed with the Deal snippet tag as well as the attributes' values of the products from the order, i.e.:

      {% deals for_last_days=1 count=5 filter_by='created_at' order_by='created_at' order=1 as deal_list %}
      {% for deal in deal_list %}
          id: {{ deal.id }}
          custom id: {{ deal.custom_id }}
          name: {{ deal.name }}
          value: {{ deal.value }}
          value usd: {{ deal.value_usd }}
          ca string: {{ deal.ca_string }}
          custom int: {{ deal.custom_int }}
          {% for order in deal.order_products %}
              name: {{ order.product.name }}
              description: {{ order.product.description }}
              custom id: {{ order.product.custom_id }}
              product url: {{ order.product.product_url }}
              image url: {{ order.product.image_url }}
              special price: {{ order.product.special_price }}
              target group: {{ order.product.target_group }}
              brand name: {{ order.product.brand_name }}
              city: {{ order.product.city }}
              country: {{ order.product.country }}
              order_quantity: {{ order.quantity }}
              order_currency: {{ order.currency }}
              order_value: {{ order.value }}
          {% endfor %}
      {% endfor %}
  • Added new automation trigger Mobile card status changed that triggers your automation when the status of a selected card changes

Improvements:

  • Added Mobile Wallets to personalization options

  • Added possibility to empty fixed choice field if once selected

  • Showing a toast message with information that the automation module needs to be set after copying a brick

Fixes:

  • Stopped showing error message while scheduling simple email campaign which did not allowed to finish campaign configuration

  • Stopped allowing for execution of deletion on the same media file multiple times which could lead to corrupted file quota calculation.

  • Bringing back possibility to update fixed choice attribute with a multiple choices by Zapier integration

  • Displaying SMS content on user timeline in designated field regardless of contend length

November 7th, 2024

New features:

  • Added new endpoints that allows to:

    • start Product Feed synchronization
      POST/api/public/products/feed_synchronization/:id/

    • get all the model's attributes

      GET /api/public/all-attributes/:model/
      with options for the model:

      • user

      • product

      • company

      • deal

      • activity

      • ticket

Improvements:

  • Added XLSX as acceptable file extension in importers

  • Handling automatic email clicks - each of the Send an email campaign automation module’s output can’t be triggered multiple times

Fixes:

  • Properly executing new integrations of user.com chat with facebook messenger

  • Stopped logging out on mobile application when IP address is changed

  • Properly uploading image files for chat widget configuration

  • Correctly displaying statistics data on widget in Landing Page detail view

  • Showing all data on email monitoring widget in Analytics section regardless chosen date range (for days in past date range above 14 days data might have been missing)

  • Allowing to schedule email campaign in different time zone than agent web browser time zone

  • Assigning a new name when creating a copy of the Data Collector is now properly supported

October 30th, 2024

Improved

Fixed

Improvements:

  • Automatically selecting resolution for email monitoring widget in Analytics

  • Added possibility to disable/enable User Guard for mobile applications

  • Added grouping and close button to top messages

  • Speed up the training process of recommendation model

  • Showing confirmation form on changing the deal stage from people/company detail view

Fixes:

  • Allowing to use more file extensions in allowed file types

  • Stopped sending email notification about unread chat messages right after message delivery

  • Stopped requiring to choose category while creating article

  • Stopped showing error message while not selecting any person/company in deal detail view

  • Stopped returning duplicates in the Participants selector in Activity create/update form

  • Stopped returning option without a name in a fixed choice attribute selector when None or non-existing option is sent

October 22nd, 2024

Improved

Fixed

Improvements:

  • Supporting timedelta_days operator for variables other than ,,receiver” for snippet tags.

  • Adding email column and search bar in email campaign views (unsubscribed users, email openings, link clicks)

  • Changing personalization settings to be per agent

  • Reseting pagination while sorting list

  • Removal of the "Not used" Tags' category

Fixes:

  • Showing webpush consent properly on Safari browser

  • Displaying lists in articles’ publish mode the same way as in draft mode

  • Stopped showing unparametrized boolean attributes in the sections as ,,false” (now it is shown as ,,-”)

  • Stopped showing empty categories in article creator

October 11th, 2024

New

Improved

Fixed

New features:

  • Mandatory fields for deals option in App Settings>CRM that allows to choose which attributes are required during deal creation

  • New possibilities for exporting data with public API

    • Adding count_from and count_to parameters for multiple endpoints

      • GET /users/:id/events/

      • GET /users-by-id/:custom_id/events/

      • GET /users/:id/events/:event_id/

      • GET /users-by-id/:custom_id/events/:event_id/

      • GET /deals/:id/stage-changes/

      • GET /deals-by-id/:custom_id/stage-changes/

    • Adding two new endpoints:

      • GET /deal-segments/

      • GET /deal-segments/:id/deals/

  • Adding automation trigger for mobile push campaign:

Improvements:

  • Adding search tool in segments view

  • Improved loading time of the deals' kanban view

Fixes:

  • Displaying correct segment’s name for widgets in Analytics section

  • Stopped creating new deal while editing existing deal on timeline

  • Properly displaying tooltip’s data on widgets in Analytics section

  • Properly formatting lists in KnowledgeBase

  • Returning proper information about product feed failure

October 2nd, 2024

New features:

  • New possibilities for exporting data with public API
    POST /api/public/exports/

    • Events

    • Deals stage changes

  • Updates for the Aggregators

    • Extending Data sources with new models

      • Product event

      • Users

    • Adding new Measure types for all the new and already existed Data sources

      • Average

      • Median

      • and Count/Sum if a specific Data source didn't have it

    • Adding new Target to the Deals Data source

      • Each user

Improvements:

  • Changed the default empty value in the API call module (Automations)

  • Enhanced visibility access level toggle logic

Fixes:

  • Properly paginating mobile wallets and landing pages views

  • Properly displaying line brakes in chat messages

  • Allowing to regenerate timelines for Product events

  • Stopped calculating aggregators with data from one day more than selected date range

  • Properly displaying SMS campaign statistics regarding selected time range

  • Translating warning messages in embedded forms

September 24th, 2024

Improvements:

  • Added web push preview in campaign summary

  • Enhanced settings for the Event retention

  • Automatically adjusting size of send code automation’s input field

  • Added a button for creating deal directly in stage

  • Adding Choose language selector in the Insert article link

Fixes:

  • Allowing to save product event trigger automation module without selected specific product

  • Updating the headers of the Email campaigns summary statistics

  • Show valid timestamp of the Embedded form interactions in the logs

  • Stopped to sending UE.pageHit() method with the event used in the previous /user-chatping/ requests

  • Properly displaying chat widget on Safari browser

  • Stopped mixing input attributes for the Embedded forms

  • Showing real statistics of coupon import from the promotion used in the active automation