Follow new updates and improvements to user.com.
April 17th, 2025
New
Improved
Fixed
New features:
SMS STOP mechanism - allowing to add unsubscribe mechanism to sms campaigns
Improvements:
Improving time of sending mobile notifications
Allowing to add a new domain for Webpush campaigns without typing in a search input (in Webpush prompt creator)
Fixes:
When mobile inbox is deactivated mobile notifications are no longer sent to the inbox
Adding entry about entering specific stage when a deal is created (previously an entry was added only on stage changes)
Chatping updating properly provided attributes even if one of the attributes has wrong format with unified authentication on.
April 11th, 2025
Improved
Fixed
Improvements:
Displaying information that someone is typing instead of actual message before message is sent in Inbox.
Recalculating recipients based on filtering conditions just before sending the email campaign. (Previously, recipients were fixed after a campaign creation)
Added default filtering by given mobile pass for recipients in Mobile Wallet campaign.
Fixes:
Properly ordering email campaigns by clicks and openings in list view
Fixing filtering Users in the People section with True for multiple filters in a certain deal
condition turned on (it didn’t return users even if it should)
March 21st, 2025
Improved
Fixed
Improvements:
Optimizing the loading time of the general Email campaigns list view (10 times faster in average than before)
Allowing to import events with a lack of email address when the user custom ID and email are used as a columns at the same file
Adding dynamic pipeline name
Fixes:
Properly sorting email campaigns list by clicked_ctr
or opened_ct
Properly filtering by name in SMS campaign logs
Allowing to remove millions of objects at the same time from the main models sections (like People, Deals, Companies, etc.)
Allowing to change category of automation with a datetime period in a past and with Interval set
Displaying pop-up preview in the general Pop-up list
Returning possibility to create segments in the Ticket section again
Allowing to send SMS from client user profile view again
March 13th, 2025
Improved
Fixed
Improvements:
Enhancing revenue counter scope by adding Product events to the revenue counter factors
Speeding up loading time of simple email message editor
Fixes:
Allowing to use Redirect Tool without user_id
value (even though the user_id
parameter is used)
Updating product categories via Product event
Allowing to send SMS message directly from the User profile
Stopped allowing to create an In-app message without a name
March 5th, 2025
Improved
Fixed
Improvements:
Adding ID and custom ID of the user assigned to a deal as a Person in the Deals export file (person_id
and person_custom_id
columns )
Added email campaign sending settings verification to not allow to publish campaign without selected SMTP or custom domain.
Speeding up filtering of lists of email and popup campaigns
Displaying information about the domain/SMTP usage when attempting to remove them. It’s done to prevent potential problems with email campaigns which have them set in their sending settings - The list of campaigns is shown before the final decision.
Fixes:
Stopped triggering Added to list
& Tag added
automation modules on deduplicating or merging clientusers
Allowing to use webpush private vapid keys containing _
& -
characters (previously vapid keys containing those characters couldn’t be validated)
Stopped assignment of empty tag and empty list during CSV import done by public API requests.
February 27th, 2025
Improvements:
Added handling order_products
in Deals CSV importer - they have to be a list of valid JSON objects so separator other than comma is needed for the file
Fixes:
Allowing to update a user custom attribute of integer type with empty value when it previously had already assigned value
Displaying correct assigned agent
in user update modal when agent already assigned (previously it was always displaying unassigned
value)
Importing user clients via API or GUI when no tags or lists are specified no longer creates empty fields in tags and lists sections.
Product event recalculation no longer returns 500 error (previously even though the recalculation was executed properly every attempt was returning wrong response code)
App inbox is now properly receiving automated mobile push campaigns
January 29th, 2025
New
Improved
New features:
Added new public API endpoints:
POST /api/public/form/
Getting all email messages / specific email message
GET /email-messages/
GET /email-messages/:id/
Improvements:
Showing pipeline name next to deal stage name in the People section, Company section and Automations (useful when the same stage name is used in several pipelines)
Adding information about automation origin to timeline email event
January 22nd, 2025
New
Fixed
New features:
Adding Stage filtering in the Update deal attribute automation module which allowing to filter deals assigned to a user before updating most recently updated one
Fixes:
Sorting properly pop-ups by table attributes while filtering by date range. (Previously when pop-ups were filtered by date range sorting was not working)
Properly saving user custom attributes gathered by embedded forms. (Previously custom attributes with name starting as company_
were not saved)
New users logging in with 2FA no longer gets permanent 500 error when failing to log in at the first time.
Showing agent group IDs instead of agent IDs in the Team management view
January 15th, 2025
Improved
Fixed
Product Update
Improvements:
Adding link click ratio on sms campaign table view
Updating deal history after stage name change
Increasing SMS messages sending speed when using MessageFlow integration
Adding warning message during pop-up creation which requires attribute that is not created
Fixes:
Closing pop-up after redirection button was clicked
Using product filtering before returning products from the recommendation model
Properly displaying email click heat map with global UTMs containing space (previously links with global UTMs containing space were not tracked)
Updating tooltips in statistics dashboards in pop-up section (previously description in tooltips did not match dashboards headers)
Using correct output in the Email action condition automation module while an email is bounced
Changing category for landing pages is now possible
Removing default translation in Knowledge Base is now possible
Additional information:
The AI Chat service has been officially discontinued and will be removed from our platform. We appreciate your understanding and apologise for any inconvenience caused. Thank you for your continued support!
December 19th, 2024
Improved
Fixed
Improvements:
Adding global variables dashboard to the Analytics section
Adding categories to the global variables
Allowing to manage a default translation for each article in the Knowledge Base (setting translation as default is possible to all translations of an article which allow to delete even very first translation)
Adding Rich Media URL in Mobile Notification’s messages update view
Adding preview for currently edited card in Mobile Wallets
Fixes:
Loyality Campaign is no longer set active when user lefts campaign creation workflow.
Optimizing pop-up filtering by date range to shorten loading time
User without application settings access level no longer gets 402 error in sms campaign creator
Stopped to show Delete option for a default translation of a Knowledge Base article
Stopped a Pop-up from being opened even after clicking on a submit button with redirect in another browser tab
Preventing upcoming activity notification to be sent later than 5 minutes before the activity
Corrected pop-up statistics dashboard labeling (for Pop-ups filled
and Average conversion rate
labels were switched)
Validating time, in On date & time
automation cube, based on user agent timezone, not as previously based on system timezone.
Showing click heat map scoring for emails with global UTMs