Follow new updates and improvements to user.com.
June 16th, 2025
Product Update
We’re excited to introduce a powerful new addition to the User.com platform – seamless integration with WhatsApp Business, now enabling automated messaging campaigns and template management directly within your workspace.
Our newest update allows you to connect your WhatsApp Business account with User.com, opening up new possibilities for direct, personalised communication with your customers via one of the world’s most popular messaging platforms.
Easily create, manage, and edit WhatsApp message templates directly within the User.com interface. Whether it’s promotional content, reminders, or customer service updates – your communication is now structured, compliant, and ready to scale.
Launch targeted WhatsApp campaigns with just a few clicks. Combine the precision of User.com’s segmentation with the immediacy of WhatsApp to reach your audience with highly relevant content, delivered straight to their phones.
Harness WhatsApp’s high open and engagement rates to build stronger relationships. Send timely updates, special offers, or interactive messages that align perfectly with your customer journey.
We’re continuously working on extending the functionality of our WhatsApp integration. Look out for future updates including 1 on 1 inbox messaging, analytics enhancements, and even advanced automated conversational flows.
To begin using the WhatsApp Business integration, head to the Setup & Integrations tab in your User.com navigation bar. From there, you can easily connect your account and start building impactful WhatsApp campaigns today.
Deliver conversations that convert — now with the power of WhatsApp + User.com.
June 16th, 2025
New features:
WhatsApp Business integration for message templates and automated campaigns — start engaging customers directly via WhatsApp.
Improvements:
Optimized Users import (even up to 50% faster)
Reduced response time of the GET /api/public/email-campaign/
public API endpoint
Fixes:
Started to ignoring incorrect value of the updated attribute when passed via query parameters with Unified Identification enabled
Returning proper status code when a public API request is made while the app is inactive
Allowing filtering of users by the standardized value (USD) of assigned deals in the People section
Display more specific information when attempting to create more than 1,000 event types
June 2nd, 2025
Improvements:
Optimization of the Deals import (even up to 50% faster)
Improved the performance of the Edit List form — it now opens instantly, even for lists with hundreds of thousands of users.
Adding new system events triggered when users unsubscribe from SMS campaigns.
Optimized the randomization mechanism in the product recommendation model — it now performs significantly faster.
The chat widget is now set to Hidden by default for newly created applications.
Fixes:
Retrying failed SMS messages now works reliably across all SMS providers.
SMS shortened URLs remain accessible even after the associated application is removed.
May 15th, 2025
Improvements:
Optimization of the Products import (even up to 60% faster)
Fixes:
Email-based authorization is now case-insensitive
Interaction logs now include all details from the popup form submission when unified identification is enabled
Email campaign settings are now cleared from the recipients list and segments when the campaign type is changed from Simple to Automated
April 17th, 2025
New
Improved
Fixed
New features:
SMS STOP mechanism - allowing to add unsubscribe mechanism to sms campaigns
Improvements:
Improving time of sending mobile notifications
Allowing to add a new domain for Webpush campaigns without typing in a search input (in Webpush prompt creator)
Fixes:
When mobile inbox is deactivated mobile notifications are no longer sent to the inbox
Adding entry about entering specific stage when a deal is created (previously an entry was added only on stage changes)
Chatping updating properly provided attributes even if one of the attributes has wrong format with unified authentication on.
April 11th, 2025
Improved
Fixed
Improvements:
Displaying information that someone is typing instead of actual message before message is sent in Inbox.
Recalculating recipients based on filtering conditions just before sending the email campaign. (Previously, recipients were fixed after a campaign creation)
Added default filtering by given mobile pass for recipients in Mobile Wallet campaign.
Fixes:
Properly ordering email campaigns by clicks and openings in list view
Fixing filtering Users in the People section with True for multiple filters in a certain deal
condition turned on (it didn’t return users even if it should)
March 21st, 2025
Improved
Fixed
Improvements:
Optimizing the loading time of the general Email campaigns list view (10 times faster in average than before)
Allowing to import events with a lack of email address when the user custom ID and email are used as a columns at the same file
Adding dynamic pipeline name
Fixes:
Properly sorting email campaigns list by clicked_ctr
or opened_ct
Properly filtering by name in SMS campaign logs
Allowing to remove millions of objects at the same time from the main models sections (like People, Deals, Companies, etc.)
Allowing to change category of automation with a datetime period in a past and with Interval set
Displaying pop-up preview in the general Pop-up list
Returning possibility to create segments in the Ticket section again
Allowing to send SMS from client user profile view again
March 13th, 2025
Improved
Fixed
Improvements:
Enhancing revenue counter scope by adding Product events to the revenue counter factors
Speeding up loading time of simple email message editor
Fixes:
Allowing to use Redirect Tool without user_id
value (even though the user_id
parameter is used)
Updating product categories via Product event
Allowing to send SMS message directly from the User profile
Stopped allowing to create an In-app message without a name
March 5th, 2025
Improved
Fixed
Improvements:
Adding ID and custom ID of the user assigned to a deal as a Person in the Deals export file (person_id
and person_custom_id
columns )
Added email campaign sending settings verification to not allow to publish campaign without selected SMTP or custom domain.
Speeding up filtering of lists of email and popup campaigns
Displaying information about the domain/SMTP usage when attempting to remove them. It’s done to prevent potential problems with email campaigns which have them set in their sending settings - The list of campaigns is shown before the final decision.
Fixes:
Stopped triggering Added to list
& Tag added
automation modules on deduplicating or merging clientusers
Allowing to use webpush private vapid keys containing _
& -
characters (previously vapid keys containing those characters couldn’t be validated)
Stopped assignment of empty tag and empty list during CSV import done by public API requests.
February 27th, 2025
Improvements:
Added handling order_products
in Deals CSV importer - they have to be a list of valid JSON objects so separator other than comma is needed for the file
Fixes:
Allowing to update a user custom attribute of integer type with empty value when it previously had already assigned value
Displaying correct assigned agent
in user update modal when agent already assigned (previously it was always displaying unassigned
value)
Importing user clients via API or GUI when no tags or lists are specified no longer creates empty fields in tags and lists sections.
Product event recalculation no longer returns 500 error (previously even though the recalculation was executed properly every attempt was returning wrong response code)
App inbox is now properly receiving automated mobile push campaigns