Follow new updates and improvements to user.com.
September 12th 2024
New features:
Added users deduplication as one of the options in the On date & time module (Automations)
Changes in the Performance chart of the Email campaign profile
Added option to select Deliveries
Added possibility to select specific Email Action
Improvements:
Extending access level options with Web Push prompt configuration and Email message edit
Adding possibility to create Activity without assigned agent
Sorting by the status
option in the Automations’ list
Adding possibility to choose specific page in the Automation’s logs
Displaying warning if any UTM for the Email Campaign is not set
Fixes:
Adding back failure reasons to Mobile Push campaign logs
Stopped redirecting when clicked on agent name
Updating polish translations in the Access Levels
September 9th 2024
New features:
Extending Data sources
in the Aggregators giving a chance to count Email Actions related to specific category of email campaigns (in total and per each user)
Improvements:
Updating the main Wordpress plugin (valid to 6.6.1 version)
Adding possibility to remove all event occurrences instantly
Providing Choose language
selector in the Insert article link
(Knowledge Base)
Adding possibility to show all timeline entries with Show all timeline entries
button
Handling all XML headers for product feeds
Fixes:
Displaying correct filter status in Knowledge Base articles
Validating URL in the Web Push campaign editor
Stopped displaying blank positions in the Dashboards for forms
Filtering users by lists regardless of default segment options
Showing Landing Page preview after edit
Unifying fonts in the Knowledge Base article between editor and release
Added missing PL translations in the Dashboards
Fixed uploading files with some of Microsoft Windows’ file extensions (Incoming file types)
August 29th 2024
Improvements:
Adding dashboard widget for aggregators (Analytics)
Adding timelines retention (last 30 days) with possibility to show all entries
Saving permission options for agent groups without necessity to refresh page
Adding image url to message payload for Mobile Notifications - App Inbox
Changing API KEY
label to APP KEY
label
Adding toast warning about improperly set Event retention time
Allowing to use 64 characters in Automation name
Unification in styling in Knowledge Base and Knowledge Base editor
Fixes:
Copying UTM’s after copying an Email Campaign or updating email message
Ensured correct behavior of Analytics toggle in App personalization options
Proper validation in Mobile Notification Campaign’s name
Opening links in Inbox section in new browser tab
Restoration of buttons in CRM|Deals section
August 19th 2024
Improvements:
Enhanced Access Levels for Analytics section (VIEW, UPDATE, CREATE, ARCHIVE)
Improved toggle buttons logic for Access Levels to avoid improper permission distribution
Allowing to click on the edge of Changelog button
Updated the Automation timing option label from Max. once per day
to Max. once per 24h (for each triggered module)
Added time stamp for Delivery logs in Campaigns sections
Fixes:
Allowing ‘Update company attribute’ Automation action to overwrite attribute value if it is set to 0
Ensured correct table rendering in the HTML Blocks section regardless of window resolution.
Stopped retaining old parameters setup in Pop up builder when template is changed
Allowing to open aggregator settings form even if event attribute used in the aggregator settings was removed
Resolved issue with missing buttons in test Webpush
August 12th 2024
Improvements:
Implemented Categories for Pop-ups and HTML blocks Campaigns
Adding possibility to Create Dashboard in the General Search
Fixes:
Improved visibility of Hyperlinks in chat widget regardless of message background color
Proper copying UTM’s values with Email Campaign copy action
Fixed delivery issue for Push notifications on mobile apps
Allowing Aggregators to overwrite attributes value if calculation is equal 0
Saving JSON attribute value as valid JSON with CSV import (and not as String), enabling to print specific keys values with the Snippet Tags
Proper sorting by CTR parameter in Pop-ups Campaign
Using shipment settings for test email after page refresh (Email Campaign)
Added the see all
permission for detail profile module (Access Levels)
Allowing to use both outputs (On sent
and On answer
) of the Bot message module at the same time (Automations)
Adding possibility to assign products to deal by import CSV with their system ID or custom ID (products
and products_custom_id
)
August 7th 2024
Improvements:
Enhanced access levels for Campaigns and Automations (VIEW, UPDATE, CREATE, ARCHIVE, SEND)
Dynamic name variant of edited message in navigation bar
Standardization of the Chat in App Settings - divided into two separate views
Fixes:
Automatic assignment of recently added company in Deal creation view
Filtering with a Deal’s stage ID instead of name
Stopped to require entering the password when an agent is invited to another app
Allowing to use ‘won_at’ and ‘lost_at’ parameters when updating deal by public API
Returning all agents in the Team Members view
July 26th 2024
Improved
Fixed
Improvements:
Rich content for mobile push notifications for Android and Flutter (both Android and iOS)
Filter by the product event type
Better organization of the agent list (search + pagination)
Optimized and faster search with new GO-TO section
Possibility of adding different UTMs for A/B test
Attribute widget_language
can be updated via API/CSV/front-end
Fixes:
Endpoint /api/public/users/search/?email=:email returns users by the user_id
Filtering date-times based on agents TZ instead of UTC
Lack of buttons in a test web push
Wrong tooltip on Email sent - /emails/campaigns
Fix for incorrectly counted media quota
July 5th 2024
Improvements:
Adding right-panel toggle in the automation editor
Showing links URLs on hover inside the email message preview
Optimizing handling the cookies in the Embedded Forms
Removing duplicated options in the Data selector in the People section
Fixes:
Adding the time unit for the Relative points expiration header and changing the content of its placeholder
Showing proper header in the Delete SMTP settings form
Adding the loader to all the segments management view
Returning proper statistics of the email campaigns with Public API
Showing Deals and Tickets in the left-side panel inside Company profile
Returning timeline entries sorted properly when changing the entries filtering
Stopped returning Recipients number based on previously selected segment ( Email campaigns, Webpush campaigns )
Returning email campaigns based on the selected date range
Allowing to use contains lookup in /users/search/?email endpoint (Public API)
July 5th 2024
Improvements:
Removing chars limit from URL in Agent web notification module (Automations)
Showing prefix instead of full token in the Mobile keys list - analogously to Public API view
Setting the alphabetical order of the attributes in the Create/Update <model> form
Optimizing calculation of all the Aggregators types (acceleration up to 20x)
Extending limiting of system incident notifications sending
Fixes:
Stopped triggering email opening and email click from the Delivery log (Email campaigns)
Saving daylight saving time information when updating/creating On date & time module (Automations)
Stopped results blinking when typing with the main search when using a slow internet connection
Stopped ignoring ETA when creating Webpush and Mobile push campaign
Stopped returning name in the User and Company profile when they are not permitted to see for the access level
June 13th 2024
Improvements:
Showing full, HTML based, and scrollable email message preview (instead of message's part screenshot)
Started to sending new email notifications for app's admins
Failed product feed synchronization
Low system email quota
Expiring API key
Low amount of space in Media
Adding loader to from's submit button (Landing Pages, Embedded Forms)
Allowing to create an object of the specific model in the Search
Extending the chars limit for URL in the Agent web notification module (Automations)
Fixes:
Showing proper information when email message preview is not accessible
Showing error message on saving not valid IP address (IP restrictions)
Showing more specified error message during the Timeout
Adding proper redirects in the email notification about an upcoming activity
Stopped using recipients from one Mobile Push campaign if another campaign based on the first one's copy is of automated type (Mobile Push)
Showing more specified error message when trying to upload a file of not allowed extension (Media Files)