Follow new updates and improvements to

June 13th 2024


  • Showing full, HTML based, and scrollable email message preview (instead of message's part screenshot)

  • Started to sending new email notifications for app's admins

    • Failed product feed synchronization

    • Low system email quota

    • Expiring API key

    • Low amount of space in Media

  • Adding loader to from's submit button (Landing Pages, Embedded Forms)

  • Allowing to create an object of the specific model in the Search

  • Extending the chars limit for URL in the Agent web notification module (Automations)


  • Showing proper information when email message preview is not accessible

  • Showing error message on saving not valid IP address (IP restrictions)

  • Showing more specified error message during the Timeout

  • Adding proper redirects in the email notification about an upcoming activity

  • Stopped using recipients from one Mobile Push campaign if another campaign based on the first one's copy is of automated type (Mobile Push)

  • Showing more specified error message when trying to upload a file of not allowed extension (Media Files)

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June 13th 2024


  • Adding possibility to set the time during which the REST API key will be active (Public API)

  • Adding possibility to set the category related to specific HTTP methods for the REST API key (Public API)

  • Adding possibility to set the list of specified IP address from which REST API requests will be allowed (Public API)

  • Implementing of additional protection against uploading a file with a false extension (Media Files)


  • Allowing to trigger Event trigger module with datetime attribute when using public API and javascript methods (Automations)

  • Adjusting the size of the Categories panel in sections related to campaigns (Emails/Webpush/SMS/Mobile Push)

  • Allowing to recalculate aggregator automatically at Next calculation datetime after calculation failure (Aggregators)

  • Returning deal standard attributes in Deal attribute selector inside Edit aggregator form (Aggregators)

  • Allowing to save OR logic attribute within conditions related to an attribute inside On date & time and Filters modules (Automations)

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May 29th 2024

New features:


  • Updating Last counted value in Aggregators list when calculating aggregator with a automation module

  • Updating logic of showing attributes based on Attribute permissions

  • Adding possibility to filter options when setting the Multiple choice attribute


  • Stopped long response to deals summary in the user/company's profile

  • Showing menu and submenus when using Filters selector in Activities standard view

  • Allowing to remove selected category in the Email campaign editor

  • Marking required fields in the Clicksend credentials form

  • Adjusting loader and scrollbar in Search view when smaller resolution is used

  • Allowing to update fixed choice attribute from GUI

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May 29th 2024

New features:

  • Adding integration with Amplitude

  • Adding possibility to get deals by their custom attribute value with the REST public API.

    GET /deals/search/?custom_attr

    Possible lookups parameters are the same as for /users/search/?custom_attr

    (Full documentation will be added in the APIdocs soon)


  • Adding new standard user attribute for setting chat widget language - Widget translation language

  • Forcing additional unsubscription option in email campaigns to meet new Google policy

  • Returning information about usage of the custom unsubscribe in the email message preview

  • Optimized removing anonymous users

  • Adding translations to app notifications


  • Allowing to trigger "Client's attribute change" module on updating an attribute with an aggregator

  • Returning proper redirect in "You were mentioned in a conversation" agent web notifications

  • Blocking the usage of special signs in coupon promotion name

  • Stopped returning blank page after pressing close in the Email message/Form/Landing page Simple editor and HTML editor

  • Autocompleting an email subject before sending the Test email

  • Returning proper error message when trying to synchronize IMAP with wrong credentials

  • Truncating long file names in SDK Admin key upload

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May 14th 2024

New features:

  • Adding more information about automatic aggregation in the Aggregators section (datetime of the last calculation, datetime of upcoming calculation and interval unit and its value)

  • Adding possibility to recalculate an aggregator manually

  • Allowing to set specific time to start automatic recalculation

  • Allowing to chose interval unit of automatic aggregator recalculation (days/hours)


  • Adding Product feed synchronization failure as a new incident in the Incidents list and new email notification send immediately after the incident would take place

  • Blocking next step of Import if no attribute is selected

  • Optimization of Loyalty campaigns loading

  • Changing sender name to more universal one ("from" changed to "|")

  • Updating the ticket update history when changing the ticket's status

  • Using the same Email message name and SMTP settings in the Test email


  • Allowing to turning off an automation with "Save and exit" form in Automation editor

  • Showing proper error message when trying to update agent email with already existing one

  • Returning name instead of id in the redirect URL of product category in the product profile

  • Stopped showing an error just after opening the Media retention form

  • Stopped showing the same records multiple times in the People/Companies/etc. sections when Search button is clicked multiple time in a short period of time

  • Stopped creating the same records multiple times in the Popup/HTML block/Data collector/Email message/KB article/KB category editors when submit button is clicked multiple time in a short period of time

  • Allowing to set JSON attribute value properly with GUI (as JSON and not String) which makes it possible to returning value of the specific key with snippet tags

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May 14th 2024

New features:

  • Adding possibility to selecting and dragging multiple modules at once

    Shift / MetaKey + right button - create lasso to select bricks in area

    Shift / MetaKey + right button click on specyfic brick - add/remove brick from collection


  • Returning statistics based on selected date range for all campaigns types' summaries and automations' list

  • Adding new outputs for Send SMS campaign automation module (On sent/success/failure)

  • Stopped returning the product events when filtering conditions aren't met - Product events snippet tag

  • Showing more specific information in error message when trying to save automation with the On date & time automation module scheduled for the past datetime

  • Allowing to create a company from Create a deal form

  • Allowing to select all user's custom attributes created in the Client's attribute change automation module even those which were created after adding the module to the automation


  • Sorting Default replies alphabetically - Inbox and Tickets

  • Allowing to search Default replies by their name and content (and not only name) - Inbox and Tickets

  • Allowing to send Test email from the last step of email campaign creation

  • Returning activities based on an agent's timezone when filtering by date range or the rest of date parameters (today/tomorrow/next week/etc.) - Activities section

  • Allowing to trigger Page visit module regardless the string's case or formatting

  • Showing the correct number of unique timeline's entries immediately, even if an event is deleted

  • Allowing to search all email templates when sending the email message from the user profile

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April 24th 2024




  • Updating public API documentation
    (new endpoints included)

  • Allowing to use "text/html" header for an xml file used in product feed synchronization (the same as already working "text/plain" and "application/xml" headers)

  • Adding possibility to change category of the active email campaign

  • Optimization of the aggregators calculations

  • Updating of the French translation

  • Adding sorting including all campaigns (not only campaigns from one page) for all campaigns types

  • Adding more information about archived campaigns
    (similarly to those visible in the main campaign views)

  • Adding button to go to previous page inside an automation editor


  • Allowing to add to list if the number of the lists is more than 100 (lack of pagination)

  • Returning activities based on date range and an agent's timezone (not only in UTC) in the Activities Standard view

  • Returning proper request status and frontend message when trying to schedule a call with company name with more than 32 characters (Google calendar integration)

  • Reduced size of the iframe with YouTube video inside a chat message in the chat widget

  • Changing the placeholder inside Category selector in the Create message form

  • Changing names of the statistics in Webpush campaigns to more accurate

  • Allowing to uncheck the selected Default country code and Default currency in the Country specifc settings

  • Returning proper Segments names in Dashboard's widgets

  • Blocked possibility to send campaign multiple times after on multiple clicks on "Publish campaign" button

  • Changing redirect url in the "You have been mentioned" email notification to proper one

  • Stopped showing the same attribute multiple times in the profile view if the attribute with the same name was created multiple times

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April 17th 2024




New features:

  • Adding possibility to export data with the REST public API from specific date range or segment.

    POST /api/public/exports/
    GET /api/public/exports/{file_name}/download/


    • email_clicks

    • companies

    • activities

    • tickets

    • products

      (Full documentation will be added in the APIdocs soon)

  • Adding possibility to get the full list of exported files with the filtering options.

    GET /api/public/exports/

  • Allowing to use date type custom attributes for the Deals snippet tag {% deals %} for the filter_by and order_by parameters


  • Adding filtering by date range parameters for all results in the all of the lists inside the application (Email campaigns, SMS campaigns, Automations, Embedded forms, etc.)

  • Allowing to add YouTube video (as an iframe) inside messages and notes on pasting the full url for the video

  • Showing the unsubscriptions types inside the Email message variations in the email messages preview


  • Handling daylight saving time change in the On date & time automation module

  • Handling the frontend errors visible only inside the web browser dev tools' console when entering list of Mobile push notifications, Incidents list, Email notifications logs and Email campaign's summary

  • Adding proper redirections from /crm/reports/ and /calendar/event-types/

  • Allowing to use automation Timing Only on given week day if the automation's Timing wasn't the same in the previous automation update

  • Showing agents assigned to the companies in the Company section view

  • Stopped to allowing entering the Simple Drag & Drop email message editor for the message which has been created/updated with the Code editor already

  • Showing proper Domain sender name when removing the sender

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April 17th 2024




New features:

  • Adding possibility to export all clicks from all the email campaigns from the specific period of time (Email Campaigns section > Settings > Export all clicks)

  • Allowing to use Email campaign attributes snippets outside {% email_campaigns %} tag to make it possible to print all details of sent campaign (previously with just {% email_campaigns %}Β  we could print details of previously sent campaigns only)


  • Showing selected elements when searching in Export form

  • Showing message title inside the Simple Drag & Drop email editor

  • Returning translated text in a browser card, based on the browser's language

  • Adding icons for the documentation dropdown

  • Showing more accurate placeholders in the Create/Update Ticket form

  • Adding columns with Sending, Message, Campaign and User IDs for the Email delivery logs and Email clicks exports - which allow to match user<>campaign<>sending<>message

  • Removing chars limit in the Update an attribute, Update company attribute, Update deal attribute and Update ticket attribute modules to make them easier to set up with snippet tags


  • Changing the name of the Merge users form and removing additional _x from custom attributes names inside that form

  • Returning proper information when using Search in custom attribute list

  • Stopped returning content of the previously opened message in the email message Code editor

  • Adding Thank you page editing step for specific Popup templates

  • Making the Abandoned deal status operational in the Update deal attribute automation module again

  • Stopped to returning week days in the automation's settings if the automation Timing has been changed from Only on given week day to any other Timing option

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April 5th 2024





  • Unification of the operating logic of the Test email and the regular Email campaign

  • Showing list unsubscription in Unsubscribed users' list in an Email campaign

  • Returning specific agent's email messages when the Agent selector in email Messages view is used

  • Allowing to add a proper independent list inside the other list in Knowledge Base article

  • Removing horizontal scroll in the Segments selector in the People section

  • Allowing to apply the agent assignment from the user in the "Update company attribute" automation module

  • Allowing to reset date range in Activity Standard view filtering without the need for resetting the rest of filtering settings

  • Changing descriptions inside Webpush campaign editor

  • Switching on Admin toggle in the Access level settings, automatically switch on the rest of the toggles

  • Restoring the Thank you page editor for Popup templates

  • Showing proper modal during saving an email message in the Code editor

  • Stopped showing weekdays for the automation in the automations list after the automation's Timing from "Only on given week day"

  • Showing proper units for the automation settings when "For the next x days" Timing is chosen

  • Showing the Total and Unique email openings in the Email openings view

  • Stopped to autocomplete Update company form inputs with data of previously opened company when opening the profile from another profile using Search

  • Stopped requiring selecting the specific product when setting the "Product event trigger" automation module

  • Updating Name and Subject in the Update message form (Email message editor)


  • Updating aggregators to more modular and readable structure

  • Updating send_message_as_user endpoint - conversation_id in response, source in payload and no limit for content (API)

  • Adding the unread status for the mobile API conversations

  • Adding info about IP Addresses for the agents logging in with microsoft or google accounts

  • Returning the Segments based on selected Category in Daily segment size Dashboard's widget

  • Adding the button allowing to go back to previous page in Segments view

  • Adding redirect to the Email campaign in "Send an email campaign" automation module

New features:

  • Added possibility to run aggregation without automation module "Aggregator" (it's accessible from an Aggregator's settings)

  • Added possibility for export an automation's logs

  • Added Azure Active Directory to the login system

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