Changelog

Follow new updates and improvements to user.com.

January 29th, 2025

New

Improved

New features:

Improvements:

  • Showing pipeline name next to deal stage name in the People section, Company section and Automations (useful when the same stage name is used in several pipelines)

  • Adding information about automation origin to timeline email event

January 22nd, 2025

New

Fixed

New features:

  • Adding Stage filtering in the Update deal attribute automation module which allowing to filter deals assigned to a user before updating most recently updated one

Fixes:

  • Sorting properly pop-ups by table attributes while filtering by date range. (Previously when pop-ups were filtered by date range sorting was not working)

  • Properly saving user custom attributes gathered by embedded forms. (Previously custom attributes with name starting as company_ were not saved)

  • New users logging in with 2FA no longer gets permanent 500 error when failing to log in at the first time.

  • Showing agent group IDs instead of agent IDs in the Team management view

January 15th, 2025

Improved

Fixed

Product Update

Improvements:

  • Adding link click ratio on sms campaign table view

  • Updating deal history after stage name change

  • Increasing SMS messages sending speed when using MessageFlow integration

  • Adding warning message during pop-up creation which requires attribute that is not created

Fixes:

  • Closing pop-up after redirection button was clicked

  • Using product filtering before returning products from the recommendation model

  • Properly displaying email click heat map with global UTMs containing space (previously links with global UTMs containing space were not tracked)

  • Updating tooltips in statistics dashboards in pop-up section (previously description in tooltips did not match dashboards headers)

  • Using correct output in the Email action condition automation module while an email is bounced

  • Changing category for landing pages is now possible

  • Removing default translation in Knowledge Base is now possible

Additional information:

The AI Chat service has been officially discontinued and will be removed from our platform. We appreciate your understanding and apologise for any inconvenience caused. Thank you for your continued support!

December 19th, 2024

Improved

Fixed

Improvements:

  • Adding global variables dashboard to the Analytics section

  • Adding categories to the global variables

  • Allowing to manage a default translation for each article in the Knowledge Base (setting translation as default is possible to all translations of an article which allow to delete even very first translation)

  • Adding Rich Media URL in Mobile Notificationโ€™s messages update view

  • Adding preview for currently edited card in Mobile Wallets

Fixes:

  • Loyality Campaign is no longer set active when user lefts campaign creation workflow.

  • Optimizing pop-up filtering by date range to shorten loading time

  • User without application settings access level no longer gets 402 error in sms campaign creator

  • Stopped to show Delete option for a default translation of a Knowledge Base article

  • Stopped a Pop-up from being opened even after clicking on a submit button with redirect in another browser tab

  • Preventing upcoming activity notification to be sent later than 5 minutes before the activity

  • Corrected pop-up statistics dashboard labeling (for Pop-ups filled and Average conversion rate labels were switched)

  • Validating time, in On date & time automation cube, based on user agent timezone, not as previously based on system timezone.

  • Showing click heat map scoring for emails with global UTMs

December 12th, 2024

New

Improved

Fixed

New feature:

  • Sms link shortener and click tracker

    • Shorten long links

    • Track sms link clicks

  • Added new public API endpoints

    • List all company segments
      GET /companies-segments/

    • View company segment
      GET /companies-segments/:id/companies/

Improvements

  • Adding new access level Segments Management for each section with segments to control delete, create, modify operations

  • Adding custom ID of users to automation logs export

Fixes:

  • Allowing to update Pop-ups of Redirect type with the simple editor

  • Stopped returning wrong URL for some of the email messages previews

  • Giving possibility to filter users by multiple conditions for the same eventโ€™s attribute (and the True for multiple filters in the same event occurrence option enabled)

  • Bringing back possibility to integrate a new Slack workspace

  • Stopped allowing to saving automation with timing Only on given week day without selecting at least one day (it could cause troubles with category assignment to automation)

  • Updating locations on apple mobile wallets cards

December 4th, 2024

New

Improved

Fixed

New features:

  • Adding click heat map for email messages

  • Adding geofenced type of campaign for Mobile Wallets which can be activated when user enters some location (only for IOS)

Improvements:

  • Adding new answer type (phone number) for the Bot message automation module

  • Optimizing the filtering by Tags (all the models)

  • Showing information about what may be involved in using a given functionality

    • Adding custom JS code to the Landing Page

    • Sending a message directly from the People section

Fixes:

  • Stopped demanding to fill Loss reason description field in the Change deal stage automation module (if user clicked this field but did not fill it, the automation module could not be saved)

November 28th, 2024

Improved

Fixed

Improvements:

  • Adding new options for the Access Levels - Mobile Wallets

Fixes:

  • Stopped returning the same value for the nps_rating attribute from the Rate pop-up

  • Optimizing time of returning productsโ€™ data with Product and Product event snippet tag (using cached segments instead of segmentโ€™s conditions)

  • Stopped returning incorrectly calculated delivered messages statistics for SMS campaigns with percentage value above 100%

  • Stopped returning 204 error code for public API endpoint POSTย /users/:id/remove_from_list/ when is properly executed (204 error code was always returned no matter what was the outcome of the request)

  • Bringing back already created description in the Update ticket form (there was lack of description in the form)

November 20th, 2024

New

Improved

Fixed

New features:

  • Added new automation module

    Deal created


    allowing to trigger an automation while a new deal is created
    (works only for deals with assigned Person)

Improvements:

  • Returning Pop-up statistics based on a selected date range

  • Allowing to print deal attributes values with the deal snippet tag even if the deal doesn't have value for one of the required attributes

  • Allowing to use date method for datetime type deal's attributes in the deal snippet tag

  • Adding flexible value field size in Global Variables

Fixes:

  • Leaving the value of the order_products attribute as the same as it was before a deal update

  • Returning 404 status when missing / at the end of the specific public API endpoint
    PUT /api/public/users/:id/

  • Allowing to trigger Bot message automation module in the same automation path multiple times without any restrictions

  • Stopped redirecting to previous view without any notification in the email message Drag & drop editor while getting error during changes saving

  • Scrolling in Analytics|Dashboards view is no longer stopped when cursor is placed on widget

  • Bringing back possibility to remove a custom domain set for Knowledge Base

  • Stopped allowing to remove company employee without delete Access level

  • Returning correct shown and CTR statistics in general view for Pop-up forms

  • Bringing back possibility to combine * character with URL in Web Push prompt configurator to expend its scope

November 13th, 2024

New

Improved

Fixed

New features:

  • Right now it's possible to use Deals as Orders

    • New attribute order_products is added for Deals which allows to save information about order in the format:

      [{ "product_id" OR "product_custom_id": "value", "quantity": value, "value": value, "currency": "value" }]

      It may be done with public API endpoints

      • POST /deals/

      • PATCH /deals/:id/

      • PUT /deals-by-id/:custom_id/

      • POST /deals/update_or_create/

    • The order_products value can be returned then with public API or be shown in the Deal profile (if the attribute has a value)

      and, what's the most important, information about order can be printed with the Deal snippet tag as well as the attributes' values of the products from the order, i.e.:

      {% deals for_last_days=1 count=5 filter_by='created_at' order_by='created_at' order=1 as deal_list %}
      {% for deal in deal_list %}
          id: {{ deal.id }}
          custom id: {{ deal.custom_id }}
          name: {{ deal.name }}
          value: {{ deal.value }}
          value usd: {{ deal.value_usd }}
          ca string: {{ deal.ca_string }}
          custom int: {{ deal.custom_int }}
          {% for order in deal.order_products %}
              name: {{ order.product.name }}
              description: {{ order.product.description }}
              custom id: {{ order.product.custom_id }}
              product url: {{ order.product.product_url }}
              image url: {{ order.product.image_url }}
              special price: {{ order.product.special_price }}
              target group: {{ order.product.target_group }}
              brand name: {{ order.product.brand_name }}
              city: {{ order.product.city }}
              country: {{ order.product.country }}
              order_quantity: {{ order.quantity }}
              order_currency: {{ order.currency }}
              order_value: {{ order.value }}
          {% endfor %}
      {% endfor %}
  • Added new automation trigger Mobile card status changed that triggers your automation when the status of a selected card changes

Improvements:

  • Added Mobile Wallets to personalization options

  • Added possibility to empty fixed choice field if once selected

  • Showing a toast message with information that the automation module needs to be set after copying a brick

Fixes:

  • Stopped showing error message while scheduling simple email campaign which did not allowed to finish campaign configuration

  • Stopped allowing for execution of deletion on the same media file multiple times which could lead to corrupted file quota calculation.

  • Bringing back possibility to update fixed choice attribute with a multiple choices by Zapier integration

  • Displaying SMS content on user timeline in designated field regardless of contend length

November 7th, 2024

New features:

  • Added new endpoints that allows to:

    • start Product Feed synchronization
      POST/api/public/products/feed_synchronization/:id/

    • get all the model's attributes

      GET /api/public/all-attributes/:model/
      with options for the model:

      • user

      • product

      • company

      • deal

      • activity

      • ticket

Improvements:

  • Added XLSX as acceptable file extension in importers

  • Handling automatic email clicks - each of the Send an email campaign automation moduleโ€™s output canโ€™t be triggered multiple times

Fixes:

  • Properly executing new integrations of user.com chat with facebook messenger

  • Stopped logging out on mobile application when IP address is changed

  • Properly uploading image files for chat widget configuration

  • Correctly displaying statistics data on widget in Landing Page detail view

  • Showing all data on email monitoring widget in Analytics section regardless chosen date range (for days in past date range above 14 days data might have been missing)

  • Allowing to schedule email campaign in different time zone than agent web browser time zone

  • Assigning a new name when creating a copy of the Data Collector is now properly supported