Changelog

Follow new updates and improvements to user.com.

April 17th, 2025

New

Improved

Fixed

New features:

  • SMS STOP mechanism - allowing to add unsubscribe mechanism to sms campaigns

Improvements:

  • Improving time of sending mobile notifications

  • Allowing to add a new domain for Webpush campaigns without typing in a search input (in Webpush prompt creator)

Fixes:

  • When mobile inbox is deactivated mobile notifications are no longer sent to the inbox

  • Adding entry about entering specific stage when a deal is created (previously an entry was added only on stage changes)

  • Chatping updating properly provided attributes even if one of the attributes has wrong format with unified authentication on.

April 11th, 2025

Improved

Fixed

Improvements:

  • Displaying information that someone is typing instead of actual message before message is sent in Inbox.

  • Recalculating recipients based on filtering conditions just before sending the email campaign. (Previously, recipients were fixed after a campaign creation)

  • Added default filtering by given mobile pass for recipients in Mobile Wallet campaign.

Fixes:

  • Properly ordering email campaigns by clicks and openings in list view

  • Fixing filtering Users in the People section with True for multiple filters in a certain deal condition turned on (it didn’t return users even if it should)

March 21st, 2025

Improved

Fixed

Improvements:

  • Optimizing the loading time of the general Email campaigns list view (10 times faster in average than before)

  • Allowing to import events with a lack of email address when the user custom ID and email are used as a columns at the same file

  • Adding dynamic pipeline name

Fixes:

  • Properly sorting email campaigns list by clicked_ctr or opened_ct

  • Properly filtering by name in SMS campaign logs

  • Allowing to remove millions of objects at the same time from the main models sections (like People, Deals, Companies, etc.)

  • Allowing to change category of automation with a datetime period in a past and with Interval set

  • Displaying pop-up preview in the general Pop-up list

  • Returning possibility to create segments in the Ticket section again

  • Allowing to send SMS from client user profile view again

March 13th, 2025

Improved

Fixed

Improvements:

  • Enhancing revenue counter scope by adding Product events to the revenue counter factors

  • Speeding up loading time of simple email message editor

Fixes:

  • Allowing to use Redirect Tool without user_id value (even though the user_id parameter is used)

  • Updating product categories via Product event

  • Allowing to send SMS message directly from the User profile

  • Stopped allowing to create an In-app message without a name

March 5th, 2025

Improved

Fixed

Improvements:

  • Adding ID and custom ID of the user assigned to a deal as a Person in the Deals export file (person_id and person_custom_id columns )

  • Added email campaign sending settings verification to not allow to publish campaign without selected SMTP or custom domain.

  • Speeding up filtering of lists of email and popup campaigns

  • Displaying information about the domain/SMTP usage when attempting to remove them. It’s done to prevent potential problems with email campaigns which have them set in their sending settings - The list of campaigns is shown before the final decision.

Fixes:

  • Stopped triggering Added to list & Tag added automation modules on deduplicating or merging clientusers

  • Allowing to use webpush private vapid keys containing _ & - characters (previously vapid keys containing those characters couldn’t be validated)

  • Stopped assignment of empty tag and empty list during CSV import done by public API requests.

February 27th, 2025

Improvements:

  • Added handling order_products in Deals CSV importer - they have to be a list of valid JSON objects so separator other than comma is needed for the file

Fixes:

  • Allowing to update a user custom attribute of integer type with empty value when it previously had already assigned value

  • Displaying correct assigned agent in user update modal when agent already assigned (previously it was always displaying unassigned value)

  • Importing user clients via API or GUI when no tags or lists are specified no longer creates empty fields in tags and lists sections.

  • Product event recalculation no longer returns 500 error (previously even though the recalculation was executed properly every attempt was returning wrong response code)

  • App inbox is now properly receiving automated mobile push campaigns

January 29th, 2025

New

Improved

New features:

Improvements:

  • Showing pipeline name next to deal stage name in the People section, Company section and Automations (useful when the same stage name is used in several pipelines)

  • Adding information about automation origin to timeline email event

January 22nd, 2025

New

Fixed

New features:

  • Adding Stage filtering in the Update deal attribute automation module which allowing to filter deals assigned to a user before updating most recently updated one

Fixes:

  • Sorting properly pop-ups by table attributes while filtering by date range. (Previously when pop-ups were filtered by date range sorting was not working)

  • Properly saving user custom attributes gathered by embedded forms. (Previously custom attributes with name starting as company_ were not saved)

  • New users logging in with 2FA no longer gets permanent 500 error when failing to log in at the first time.

  • Showing agent group IDs instead of agent IDs in the Team management view

January 15th, 2025

Improved

Fixed

Product Update

Improvements:

  • Adding link click ratio on sms campaign table view

  • Updating deal history after stage name change

  • Increasing SMS messages sending speed when using MessageFlow integration

  • Adding warning message during pop-up creation which requires attribute that is not created

Fixes:

  • Closing pop-up after redirection button was clicked

  • Using product filtering before returning products from the recommendation model

  • Properly displaying email click heat map with global UTMs containing space (previously links with global UTMs containing space were not tracked)

  • Updating tooltips in statistics dashboards in pop-up section (previously description in tooltips did not match dashboards headers)

  • Using correct output in the Email action condition automation module while an email is bounced

  • Changing category for landing pages is now possible

  • Removing default translation in Knowledge Base is now possible

Additional information:

The AI Chat service has been officially discontinued and will be removed from our platform. We appreciate your understanding and apologise for any inconvenience caused. Thank you for your continued support!

December 19th, 2024

Improved

Fixed

Improvements:

  • Adding global variables dashboard to the Analytics section

  • Adding categories to the global variables

  • Allowing to manage a default translation for each article in the Knowledge Base (setting translation as default is possible to all translations of an article which allow to delete even very first translation)

  • Adding Rich Media URL in Mobile Notification’s messages update view

  • Adding preview for currently edited card in Mobile Wallets

Fixes:

  • Loyality Campaign is no longer set active when user lefts campaign creation workflow.

  • Optimizing pop-up filtering by date range to shorten loading time

  • User without application settings access level no longer gets 402 error in sms campaign creator

  • Stopped to show Delete option for a default translation of a Knowledge Base article

  • Stopped a Pop-up from being opened even after clicking on a submit button with redirect in another browser tab

  • Preventing upcoming activity notification to be sent later than 5 minutes before the activity

  • Corrected pop-up statistics dashboard labeling (for Pop-ups filled and Average conversion rate labels were switched)

  • Validating time, in On date & time automation cube, based on user agent timezone, not as previously based on system timezone.

  • Showing click heat map scoring for emails with global UTMs