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Attach files/articles/and other things to internal &public replies in tickets

Feature Request

in tickets (public/internal reply)- it would be great to be able to attach files and (the same things as in chat message/note): https://prnt.sc/bfk9xkgYkdPM

Posted by Gera Growave ·
Status: Planned1 comment

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Comments1

  • Grzegorz Kacperski

    Team•

    Nov 24, 2022

    Hi Gera,

    Attaching files as well as placing images in the content of the message assigned to the ticket is currently possible.

    To do this, just select the text string and select the desired option:

    If a given file cannot be added, it may mean that its extension has not been added in Incoming file types (Settings > App settings > Advanced > Incoming file types).

    And about next feature - we plan to add articles in the related note/message in Ticket (as Attach an article in Inbox currently works) for next year.

    Regards,
    Grzegorz