Default Replies: separate view
There is a lack of the separate view for Default Replies. The table with the name + content + (if possible the count for the usage) + date created/updated
The current window is quite small and it's not possible to learn about the default replies your team has or keep the information up-to-date.
For new team members is hard to learn from this section and then use it during the chat shifts.
So, this kind of "library" will be super helpful.
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Comments2
Michal Brozyna
Jun 26, 2023
We'll not create a separate view for that.
We'll think about it as adding filtering options for default replies.
Alina Shafikova
Apr 5, 2023
Smth similar to "segment management" or "lists" sections