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Missed call log

Feature Request

We occasionally miss incoming calls, it would be useful to see where users have tried to call us (mostly in the evenings) so we can reply

An extension to this would be to include it in the automations, so we can reply with a text message if we miss a call and tell them we'll call back

Posted by paulallington ·
Status: Postponed3 comments

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Comments3

  • Michal Brozyna

    Team•

    Sep 27, 2022

    Hi Paul,

    Thank you for your feedback.
    For 2023 we are planning major changes in our call center module.
    We'll keep you updated.

    Best,
    Michał

    • paulallington

      •

      Sep 27, 2022

      I'm not sure we can wait that long unfortunately. It's becoming a massive issue for us, it's stopping growth and losing us clients (mostly because we can't actually answer any incoming calls at the moment)

    • Michal Brozyna

      Team•

      Sep 27, 2022

      Hi Paul,

      We understand that but these changes are complex and are connected with our whole feature stack. We also understand that this is an important issue for your right now and we will definitely discuss it with the Product Team.

      But in addition to this issue, we want to highlight that we want to be honest with our customers and not overpromise and underdeliver.

      To sum up, we want to give a more realistic ETA than disappoint you.

      Best,
      Michał