New analytics for an customer support agent

Hey there! My feature request is to analyze an agent's median average response time during their working hours. That would be great.
There is analytics of average first response time, but it is not collected during business hours, but during all time, which is not very convenient for us.

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Upvoters
Status

In Review

Board

🧩 Feature Request

Date

4 months ago

Author

Alyona Ganzha

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