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Notes for conversations

Feature Request

Currently User.com has only "user notes" feature. These kind of notes are assigned to the user directly, so they show up in all conversations assigned to this user.
"Conversation notes" will be assigned to the specific chat threads. It's a useful feature for support teams which helps to exchange information and leave useful tips about the case.

Posted by Alina Shafikova ·
Status: Analyzing3 comments

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Comments3

  • Tonya Edge

    •

    Sep 17, 2023

    Please don't sent. This is a hacker in my account.

    Thanks

  • Dawid Tyburek

    •

    Jun 15, 2023

    Please consider this, support teams working on User.com would love to see this option.

  • Michal Brozyna

    Team•

    Oct 4, 2022

    Hi Alina,

    Currently, we are analyzing this issue.
    I will back to you with an update.

    Best,
    Michał