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Option in Inbox to toggle bot replies and answer conditions on/off

Feature Request

In a conversation, it would be great to have an option to hide bot replies and answer conditions to reduce clutter and to faster get a better overview of a support case.

In the example below, such a toggle would hide the first two bot replies, the third answer condition, and the last two bot replies making it easier for an Agent to faster see and reply to the customers actual question.

The customer might have use for the bot, but the Agents needs to scroll through the automated bot replies each and every message which mounts up to a lot of wasted time.

Posted by BjornRB ·
Status: Rejected1 comment

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Comments1

  • Michal Brozyna

    Team•

    Oct 18, 2022

    Hi Bjorn,

    Thank you for your feedback.
    Hiding specific messages from a chatbot or agent could make the conversation unreadable. We would prefer to avoid such situations, therefore we would not undertake such solutions at the moment.

    Best,
    Michał