Star rating after each conversation ends
Hi guys,
we definitely need some super simple agent rating widget urgently, like a 5 stars rating system after each chat ends. Something like that would be great to determine which agent performs the best and vice versa.
Would be great if it comes with some sorting/filtering system in the report section like, click on the agent name - select a timeframe - select all 1-star rating conversations - URLs to these conversations appear.
Thank you very much.
Log in to comment and vote
Comments1
Michal Brozyna
Sep 27, 2022
Hi Michal,
Thanks for your feedback.
Post-conversation assessment is a feature that we will aim to deliver in 2023.
We will keep you updated.
Thank you for your patience,
Michał