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Changelog

Follow new updates and improvements to user.com.

20.04.2026

New Features

New interface languages: Italian, Spanish, German

The platform is now available in three new languages. Change the language in your account settings (Team member settings → Language).

One-click campaign editing

Clicking a campaign name in draft mode opens it directly for editing. Applies to all types: email, SMS, WhatsApp, Web Push, Mobile Push, In-App, Wallet.

Automatic message naming

Messages in campaigns (email, SMS, push) automatically take the campaign name when created or copied.

Improvements

Campaigns — Description moved to the right place

The campaign description field is now in the rename window (next to the Name field), instead of a separate change type window.

Speed & Performance

Faster loading of segment lists

Contacts and the email campaign editor now load segment lists much faster thanks to pagination. Most noticeable with large databases.

Email creator - Instant opening

The email editor now opens immediately, without waiting for all data to load.

Filters - Smooth operation with large lists

Selectors in filters (e.g., companies, segments) operate more smoothly with a large number of records.

Bug Fixes

  • Data Calculated attribute results were not displaying in the interface even though the backend returned the data. Fixed.

  • Attributes After searching for company, product, or deal attributes, the Edit/Delete options became unavailable. Fixed. Attribute descriptions appear again on hover.

  • Email campaigns Unable to select the recipient type in the Recipients step. Clicking the month and year in the date picker didn't work. Both bugs fixed.

  • Web Push campaigns The error message for an invalid message URL is now more precise (informs about the missing https://).

  • Deal Forms The "required field" validation didn't disappear after selecting a valid value. Fixed.

  • Loyalty Acquiring points Updating a rule associated with a loyalty tier resulted in an error. Fixed.

  • Website Events Tracker Missing Update button for existing trackers. Fixed.

  • Pop-ups The "New pop-up" button in the Statistics tab didn't open templates. Fixed. The ability to rename has been restored in the pop-up code editor.

  • Chat widget Closing widget settings redirected incorrectly in the navigation. Fixed.

  • Tickets The deals list did not display in the ticket profile view, although it was visible in the forms. Fixed.

  • Automations Standardized naming: "Snippet tags" → "Dynamic content" across all modules.

  • Account settings Saving a new interface language no longer prompts for confirmation when closing the window (false "are you sure you want to leave?" message). Fixed.

Have questions about any of the changes? Contact our support team.

NewImprovedFixed

Weekly Deploy 16.04.2025

New features:

  • SMS STOP mechanism - allowing to add unsubscribe mechanism to sms campaigns

Improvements:

  • Improving time of sending mobile notifications

  • Allowing to add a new domain for Webpush campaigns without typing in a search input (in Webpush prompt creator)

Fixes:

  • When mobile inbox is deactivated mobile notifications are no longer sent to the inbox

  • Adding entry about entering specific stage when a deal is created (previously an entry was added only on stage changes)

  • Chatping updating properly provided attributes even if one of the attributes has wrong format with unified authentication on.

NewImprovedFixed

Weekly Deploy 09.04.2025

Improvements:

  • Displaying information that someone is typing instead of actual message before message is sent in Inbox.

  • Recalculating recipients based on filtering conditions just before sending the email campaign. (Previously, recipients were fixed after a campaign creation)

  • Added default filtering by given mobile pass for recipients in Mobile Wallet campaign.

Fixes:

  • Properly ordering email campaigns by clicks and openings in list view

  • Fixing filtering Users in the People section with True for multiple filters in a certain deal condition turned on (it didn’t return users even if it should)

ImprovedFixed

Earlier updates